By providing personal information, you consent to us collecting, using, storing and disclosing your personal information in accordance with this Policy or as required or permitted by law. If you continue using our services, then we will treat your use as your consent to us handling your personal information in accordance with this Policy.
The type of personal information we collect will depend on the circumstances of its collection and the nature of your dealings with us. This information may include, but is not limited to:
(a) your name, address, contact details and date of birth;
(b) employment details and qualifications;
(c) payment and transactional information;
(d) your preferences and opinion about types of products and/or services; (e) your device ID, device type and information, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, Internet Protocol (IP) address and standard web log information;
(f) information contained in any communications between you and us; and (g) any information about you that you provide through our services, including information you provide if you participate in a survey, promotion or competition.
If you choose not to provide information as requested, it may not be practicable for us to service your needs. For example, it will not be possible for us to provide you with mentoring services if you want to remain anonymous or use a pseudonym. We sometimes receive unsolicited personal information. In circumstances where we receive unsolicited personal information we will usually destroy or de-identify the information as soon as practicable if it is lawful and reasonable to do so unless the unsolicited personal information is reasonably necessary for, or directly related to, our functions or activities.
We collect your personal information primarily to match women looking to grow their career with those whose experience, accomplishments, insight and support can help. Collecting your personal information allows us give you information about or provide you with with our products and services.
Some ways we use your personal information are:
(a) to identify you;
(b) to interact with you;
(c) for the purpose for which the personal information was originally collected;
(d) to develop consumer insights so we can better understand your preferences and interests, personalise your experience and enhance the services you receive;
(e) to perform administrative and operational functions;
(f) to comply with any legal requirements, including any purpose authorised or required by an Australian law, court or tribunal; and
(g) for any other purpose for which you give your consent.
In relation to the personal information of prospective staff members and contractors, we collect personal information for purposes including to:
(a) enable us to carry out our recruitment functions;
(b) correspond with you, provide training and professional development;
(c) fulfil the terms of any contractual relationship; and
(d) ensure that you can perform your duties.
We collect personal information directly from you when you:
(a) use our services;
(b) set up an account with us;
(c) share personal information with us via our website, app and social media;
(d) communicate with us;
(e) participate in one of our surveys, promotions or competitions;
(f) interact with our website, app and social media and advertising; and
(g) make a booking to use one of our products or services.
We collect it
We may also collect your personal information from third parties including: (a) service providers;
(b) credit reporting bodies;
(c) marketing companies;
(d) referrals who may have referred you to us; and (e) organisations with whom we have an agreement to share information for marketing purposes.
We will generally obtain consent from the owner of personal information to collect their personal information. Consent will usually be provided in writing; however, sometimes it may be provided orally or may be implied through a person’s conduct. We will endeavour to only ask for your personal information if it is reasonably necessary for the activities that you are seeking to be involved in.
We may disclose your personal information to the following third parties:
(a) to our business or commercial partners, including the owners or operators of any app or platform for which you have subscribed through us or in connection with us;
(b) to our professional advisers, dealers and agents;
(c) third parties and contractors who provide services to us, including customer enquiries and support services, debt-recovery functions, information technology service providers, marketing and advertising;
(d) payment processing service providers;
(e) any third parties authorised by you to receive information held by us.
We may also disclose your personal information if we are required, authorised or permitted by law.
We do not provide personal information to third parties located overseas.
From time to time, and in support of our future development and growth, we or our business partners may use your personal information to contact you to promote and market our products and services.
You can opt-out from being contacted for direct marketing purposes by contacting us at [email protected] or by using the unsubscribe facility included in each direct marketing communication we send. Once we receive a request to opt out from receiving marketing information, we will stop sending such information within a reasonable amount of time.
We take all reasonable steps to protect personal information under our control from misuse, interference and loss and from unauthorised access, modification or disclosure. We hold your personal information in electronic form, in secure databases operated by our third-party service providers.
We protect the personal information we hold through firewalls and login password protocols. While we take reasonable steps to ensure your personal information is protected from loss, misuse and unauthorised access, modification or disclosure, security measures over the internet can never be guaranteed.
If you would like to access your personal information, please contact us using the details below. In certain circumstances, we may not be able to give you access to your personal information. In these circumstances, we will write to you to explain why we cannot comply with your request.
While we try to give you access to your personal information free of charge, we may charge you a reasonable fee if necessary.
Correcting your personal information
We try to ensure any personal information we hold about you is accurate, up-to-date, complete and relevant.
If you believe the personal information we hold about you should be updated, please contact us using the details below and we will take reasonable steps to ensure it is corrected if appropriate.
We destroy personal information when we no longer need it, unless we are otherwise required or authorised by law to retain the information.
If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details below.
We take privacy complaints seriously. If you make a complaint, we will respond within 14 days to acknowledge your complaint. We will try to resolve your complaint within 30 days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint.
We will investigate your complaint and, where necessary, consult with third parties about your complaint. We will decide how to address your complaint and write to you to explain our decision as soon as practicable.
If you are not satisfied with our decision, you can refer your complaint to the Office of the Australian Privacy Commissioner and/or other enforcement bodies like the Office of the Victorian Information Commissioner.
We may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised Policy on our website. By continuing to use the services following any changes, you will be deemed to have agreed to such changes.
All questions or queries about this Policy and complaints should be directed to:
Phone: 1800 696 368
Email: [email protected]
This policy was last updated in October 2019.